FAQ

Shipping & Returns

Can I shop online at Dimmeys?

Online shopping is not available at Dimmeys, however, you can check out the latest specials in our Dimmeys Catalogues online. Click Here.



What payment methods are available at Dimmeys?

Dimmeys stores accept cash and EFTPOS transaction services including Amex, MasterCard and Visa. We also offer a Layby Service but only in our Dandenong store.



Does Dimmeys have a delivery service?

No. Dimmeys stores are able to transfer stock between stores. Enquire at your nearest Dimmeys store as to whether this can be done. Some products e.g. furniture, can be delivered by independent courier service at a charge to the customer.

Check with your nearest Dimmeys store, click here.



Support & Feedback

What is Dimmeys Complaints Handling Policy?
  • Dimmeys has a positive policy to handling customer complaints.

  • Dimmeys looks forward to discussing your complaints in order to maintain customer satisfaction and to ensure that the products that it sells meet all necessary standards.

  • Without your feedback we may be unaware of substandard products.

  • It is Dimmeys policy to promptly process all complaints.

  • Dimmeys request that you lodge your complaint as soon as possible after the purchase with a sales assistant or the store manager.

  • If the complaint is not resolved by the store manager then it will be referred to the Area Manager and its Legal Compliance Officer.

  • Your feedback is important in improving our business.



Store Locations and Opening Hours

How do I find my nearest Dimmeys store?

To find your nearest store, click here.



How do I find out when a Dimmeys store is open?

To find trading hours for a store, click here.



Product Enquiries

Who can help me with a particular product enquiry?

Your closest Dimmeys store will be happy to help you with product information.

To find your nearest store, click here.



How can Dimmeys sell merchandise at such great prices?

The Dimmeys buyers scour the world for the best product and then negotiate a lower cost price so that we can sell it to you for less. Some suppliers also provide Dimmeys with product overruns, samples and stock-lots so we can then provide them to our customers at bargain prices.



Is Dimmeys Perfume Range the real deal or fakes?

Dimmeys sell perfumes that are 100% authentic.



Are Rain checks available on catalogue items at Dimmeys?

Rainchecks are not available at Dimmeys.



Employment With Dimmeys

Do you have an Employment Application Form?